Privacy Policy
This policy explains what information Orange County Fire Damage Pros collects when you call us or use orangecountyfiredamagepros.com, how it is used and who it is shared with. It is written in plain language. If anything is unclear, call (714) 555-0173 or email help@orangecountyfiredamagepros.com and ask.
What we collect
When you call, we collect the phone number you call from and the details you give us about your property and the work you need. When you use the callback form, we collect your name, phone number, ZIP code and the description you type. The website also records standard technical information such as your IP address, browser type, the pages you visit and the time of your visit.
Call recording
Calls to our phone numbers may be recorded and transcribed for quality, training and dispatch purposes. Where the law requires it, you hear a notice at the start of the call. If you prefer not to be recorded, say so at the start and use the callback form instead.
How we use it
We use your information to respond to your request, to dispatch a crew to your address, to follow up on an estimate, and to keep records of the work. We use technical website data to keep the site running, to measure which pages are useful and to prevent abuse.
Who it is shared with
Your request details are shared with the licensed technicians and service providers who carry out the work you asked for, and with the service providers that run our phone system, our website hosting, our analytics and our email. Each of them receives only what it needs to do its part. We do not sell your personal information, and we do not share it with unrelated marketers.
Cookies and analytics
This site may use cookies and similar technologies from analytics providers such as Google Analytics to understand how visitors use it. You can block cookies in your browser settings; the site works without them.
How long we keep it
Request and job records are kept as long as they are needed for the work, for warranty or insurance questions and for our legal obligations, and then deleted or anonymized. Call recordings are kept for a limited period and then deleted in the normal course of business.
Your choices
You can ask what information we hold about you, ask for it to be corrected or deleted, and ask us not to contact you again. Residents of states with consumer privacy laws, including California, have additional rights under those laws, and we honor them. Send any request to help@orangecountyfiredamagepros.com or call (714) 555-0173.
Children
This website is for adults arranging property services. We do not knowingly collect information from anyone under 18.
Changes and contact
When this policy changes, the new version is posted on this page with a new date. Questions about it go to help@orangecountyfiredamagepros.com or (714) 555-0173.
Last updated September 26, 2026.